OneCare Deletes Users' Outlook Files
Posted by Matt on 10 Mar 2007 - 00:11 | 0 comments
A rash of users of Microsoft's new Windows Live OneCare service, launched last January 30, have been reporting on Microsoft's support forums that virus scans performed by the service have resulted in the deletion of their OUTLOOK.PST files - the local, centralized repositories of e-mail, scheduling, and collaboration data used by Outlook.
"This new version of OneCare did the damage to my computer no virus had ever done before," wrote one user last January 25. Since that time, a volunteer Microsoft MVP was struggling to help users cope with not only their deletions, but suggestions and advice from phone-based Microsoft support personnel who managed to exacerbate the problem, making those files non-recoverable.
Only yesterday did a Microsoft official make a certified response, saying, "This issue will be fixed in the next engine update, scheduled for Tuesday, March 13." In the meantime, he advises users to manually enter an exemption into their OneCare settings for the personal files folder where the .PST file is kept.
http://www.betanews.com/article/OneC...les/1173474996
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