Get this....So here i am enjoying a lovely uninterpreted Christmas day and at around 4pm-ish i get a phone call from Microsoft regarding my Xbox /Windows Live ID.
The Indian fellow had me on the phone for absolutely ages on and off hold and he then hung-up and rang me back!!!! Now im quite placid and its not often i lose my temper but its Christmas day and he rings me up only to tell me "Your tag was suspended and we cant get it back because of YOUR error with a payment method".
I was outraged and i told him "why the hell has it took you almost 2 weeks to get back to me and why are you ringing me on Christmas day!" i also told them that "it was there fault and that im very very annoyed on how i can be took offline and literately robbed of my own money for your mistake"
The guy requested we end the call again whilst he investigated further. So third time lucky! He then rang back and said again "we cant bring back your tag" So i flipped "Why the hell are you ringing me then! and what the hell have you or your team done to help me over the last weeks"
So i think it finally hit home that this is there error. He then apologized and said we are sorry for the mistakes. Anyways it went of for a while with me shouting down the line and then it then dawned on me on that i may have been a bit harsh i mean its not this one guys fault and its Christmas day and hes working......I felt rather guilty and i apologized and he understood my anger.
He offered me a compensation and gave me a years subscription to xbox live gold and 2000 Microsoft points. I was greatfull for his offer and i apologized again and explained that i realize this issue wasn't solely his fault.
He then wished me a very happy Christmas and i wished him a happy Christmas too. I still feel quite guilty about it and i want to ring this guy back and tell him that im not an absolute arse hole
Anywho sorted now! and the reason im posting this is if your in a similar situation remain calm but firm with authority in your voice don't make the same mistake i made and go crazy only to regret it later on.