DVD Players won't recognise DVD files Vista Bugs and Problems Discuss DVD Players won't recognise DVD files in the Windows Vista forums; I have just built a new system, Asus M2N32 SLI Delux, AMD 64 X2 Dual Core 6000+, 2GB DDR2 667Mhz, 2 x Seagate Barracuda Sata's @500Gb & 200Gb, LG ...

[ctiley]

I have just built a new system, Asus M2N32 SLI Delux, AMD 64 X2 Dual Core 6000+, 2GB DDR2 667Mhz, 2 x Seagate Barracuda Sata's @500Gb & 200Gb, LG GSA 4120B ATA DVD MultiDrive Burner, Samsung DVD ROM SDR 430 DVD reader. Gigabyte GeForce 8600GT 256Mb PCI Express graphics card.

My problem is the DVD drives, once Vista Home Premium has loaded work fine as CD Drives (don't know about burning - have not tried yet) BUT they will not recognise any DVD type files.
On boot, the system will boot from the Vista DVD (therefore they WILL read DVD files), but once Vista has loaded, if I try to explore a DVD disk, all I get is the screen to copy files to burn and no recognition of any files being on the disc at all - i.e. all it sees is a blank burnable disc, which it isn't.
If I try to play a DVD video - (only have Windows Media player loaded at present) from either of the DVD drives I get a blue screen of death, with the error message; "a thread tried to release a resource it did not own" and 000000E3 code.
If I try to play a DVD I have on my hard disk, Media player works fine, so it must be a driver thing with both drives. I have tried all possible commbinations, master, slave and cable select etc, tried reloading drivers etc, no info on the error message even on Microsoft site...
Anyone have any ideas.
PS - these drives worked fine with Vista on the old system -- Gigabyte board, AMD 32 bit chip @ 1900Mhz & 3GB DDR400, 200Gb Seagate Barracuda (one of the drives in the new system.

[felix8406]

There could be many reasons, but had you tried disconnecting one of the DVD drives. Try each one separate.

[ctiley]

Yes I've tried all that, connected each drive individually, each as master at different times, and as slave, even cable select. It must be a Vista thing as prior to Vista loading, the drives will recognise DVD format - Vista will boot from the DVD therefore it must be able to read the format.
What controls the "thread" that supposedly owns resources?
The Microsoft site has no information on that error message at all for any of the supported OS's, strange, as they must have written the error message in the first place.
One of your prior messengers suggested editing the registry lowerFilters and UpperFilters lines for a very similar problem, although my system sees the drives and hers did not. That fix did not work in my case.
Thanks for your interest,
ctiley.

[felix8406]

Had you gone into the BIOS and disable the Plug and Play to OS? I'm not sure about the wording, but select the option not to allow the OS to control PNP. The BIOS control the system resources, e.g. IRQs, DMA, I/O, etc, during startup, while the OS takes over after the system has started. That may explain why you can use the Vista DVD during start, but not after. It may or not help, but worth the try.

[Snuffy]

Error codes are numbers (or letter and number combinations) that are associated with error messages and are used to identify specific problems in Windows and other programs.


Windows Update error code


If the error message does not provide all of the information that you need, use the following resources to learn more:

• Search for the error code online, starting with Windows Online Assistance. If you can't find it there, go online and search Windows newsgroups, communities, and other websites.

• Search for the error code online in the Events and Errors Message Center.

• Search your computer event logs for information. Here's how:

To view error event logs
You must be logged on as an administrator to perform these steps.

1. Open Event Viewer by clicking the Start button , clicking Control Panel, clicking System and Maintenance, clicking Administrative Tools, and then double-clicking Event Viewer. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

2. In the left pane, double-click Applications and Services Logs, navigate to the specific program that had an error, and then review any error events for that program.

3. Double-click an event to view a description and to find links to more information.

[ctiley]

The problem seems to have arisen from uninstalling PowerDVD, or from an old copy of PowerDVD that resided on the secondary hard drive in the system. That drive was from the old system and contains mainly data, but a few programs were installed on it as well.
I re-installed PowerDVD 7 once Cyberlink came through with the necessary files to allow a re-install of the program downloaded previously, and all is now OK. I also installed a SATA DVD drive/burner to see if things would work (prior to the re-install of PowerDVD), and of course it did not work. There must have been a file or a registry setting that PowerDVD uninstalled, or provided, that caused the confusion.
Thanks for your interest and suggestions, it has been an interesting yet frustrating couple of weeks.
Regards,
Colin.

[felix8406]

I'm glad you got it fix. Though it can frustrated, there's always the learning that takes place by troubleshooting and getting things to work again. Thanks for reporting back to us.

[Snuffy]

I agree with Thanks for Reporting back to us. Sorry to find that "an old HD program" was the problem..Since UpgradeAdvisor should have picked up PowerDVD as having problems.. with the install..if it had been on the Install HD.
Really glad you found the problem...

[felix8406]

Originally Posted by Snuffy

I agree with Thanks for Reporting back to us. Sorry to find that "an old HD program" was the problem..Since UpgradeAdvisor should have picked up PowerDVD as having problems.. with the install..if it had been on the Install HD.

Yes Snuffy, when people report back, especially when the problem has been corrected, it serves as a learning experience for everyone here. It's always nice to hear how reported issues have been corrected.

One more thing, I do have PowerDVD installed in my eMachine, it came with the PC. During Vista installation, I did get the message that the software was not compatible, but it has run fine. My advice is to run the UpgradeAdvisor and if it detects programs that are incompatible, run the program(s) anyway. If you encounter an issue, then you can suspect one of those programs and is just a matter of removing them.