Problem with the registry Vista Bugs and Problems Discuss Problem with the registry in the Windows Vista forums; I have had issues with Excel 2007 and have tried to delete/repair/reinstall it. Every time I get an error message that the task cannot complete because one of ...

[Falcon--]

I have had issues with Excel 2007 and have tried to delete/repair/reinstall it.
Every time I get an error message that the task cannot complete because one of the registry entries is inaccessible.

The key is the following:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0002081 2-0000-0000-C000-000000000046}\InprocServer32\12.0.0.0

When I go to that entry, I get the following message:
12.0.0.0 cannot be opened.
An error is preventing this key from being opened.
Details: Access is denied

I cannot change any of the permissions, nor can I manually delete this key.

Is there any way to either remove this key or change the permissions on it?

[Snuffy]

Since I can not find that entry and I also have EXCEL 2007 installed.
I can not help.
strange that if your logged in as Admin you can not edit the reg..
perhaps some one else can assist... Good Luck

[felix8406]

Had you tried Safe Mode? As the computer is booting press and hold your "F8 Key". Another thing you could try is system restore, especially if you have an idea of when the issue began. Also, register cleaner software might help.

[Falcon--]

Originally Posted by felix8406

Had you tried Safe Mode? As the computer is booting press and hold your "F8 Key". Another thing you could try is system restore, especially if you have an idea of when the issue began. Also, register cleaner software might help.

As far as the system restore goes, it won't, go that is. I have tried several restore points and it always fails.
"register cleaner" will not help as the key is locked and unavailable.

I will try the safe Mode route to see if that helps at all.

As for what the 12.0.0.0 key represents, that is the designation for the 2007 version of Office.

I am hoping that maybe somebody else has run across this problem, sometime, and knows how to resolve it?

[felix8406]

I did some Googling, but came out empty. So far it appears you are the only one with this issue. Had you tried running Vista through the administrator account.

Depending on the Vista version installed, you can do the following:
Right-click Computer > Manage > Local Users and Groups > Users > Administrator > Deselect Account is disabled.

Or:

Click Start > Type cmd in the Start Search box > Right-click Command Prompt and select Run as Administrator > At the command prompt, type net user administrator /active:yes, and then press ENTER. I recommend you type a password; you don’t want anyone to gain access to that account.

Type Exit and press OK.

[Falcon--]

Thanks for the suggestions felix, but in this case it doesn't apply to my situation.
I am running Vista Ultimate, I am the only user on this machine, and as such have full admin rights.
As I said before, I will try the safe mode later today, after my work is done, and I will let you know what, if anything, happens.

[felix8406]

You may try this http://www.malwarebytes.org/regassassin.php. I don't know it'll work with Vista, but you choose to run it under Win XP SP2 compatibility: Right-click > Select properties > Go to Compatibility tab. But remember that every time you mess around with the registry, you are taking chances.

[Falcon--]

Now I am completely at a loss as to what to do.
felix, i dl'ed the utility you suggested, ran it, and it claimed to remove the key, but it is still there and still locked.
I ran Vista in safe mode, and still no luck, even running everything as administrator.
By the way, I have no F8 on boot, so I had to run msconfig and select the option to boot in safe mode on the boot tab.
So, for now, it looks like I am stuck with my situation.
Thanks for all the help and sugegstions.

[felix8406]

Sorry, ran out of option. One thing though, I understand you're the only user of your PC, but run Vista with full administrator rights? I wouldn't advise anyone to do that, as it leave the PC open for malware to take over without user's input. The only time I run under full administrator right is when I run out of options through a standard account.

The only thing left would be a clean install of Vista, which calls for reinstalling all applications. You have the option to reformat the hard drive during the installation or just let Vista move your current files to windows.old folder. The windows.old folder will allow you to recover your data once the Vista installation is complete.

Make sure to backup your data though, just in case. If you have more than one partition, you can open your “user” folder and change the location for all folders to a separate partition, other than ‘C’; e.g. Documents, Downloads, music, and so forth. This will save guard your data from being deleted when reformatting the ‘C’ drive or if Vista crashes.

[Falcon--]

I just wanted to let everyone know what the situation is.
I have been in contact with Microsoft support, and it eventually got to the Vista support department.
After a lot of tries doing different things, they suggested that I do an Inplace Upgrade. That is, from Windows Vista, insert the installation CD, and eventually choose the option to Upgrade. This resets the values in the registry, as well as everything else. It took several hours to accomplish, but once it was done, the registry keys were no longer locked.
I am still, after several hours of tweaking, resetting everything, including downloading all of the updates again, but I did not lose any programmes, data, etc.
So, if anyone is having problems with their registry, this may be a solution.