vista dvd drive help Vista Bugs and Problems Discuss vista dvd drive help in the Windows Vista forums; my dvd drive suddenly stopped working the power is getting to it but it wont play dvd or cd Description: Windows was able to successfully install device driver software, but ...

[cas2007]

my dvd drive suddenly stopped working the power is getting to it but it wont play dvd or cd

Description:
Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 39.

Problem signature:
Problem Event Name: PnPDeviceProblemCode
Architecture: x86
Hardware Id: SCSI\CdRomOptiarc_DVD+-RW_AD-5170S101B
Setup class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}
PnP problem code: 00000027
Driver name: cdrom.sys
Driver version: 6.0.6000.16386
Driver date: 11-02-2006
OS Version: 6.0.6000.2.0.0.768.2
Locale ID: 6153

[Snuffy]

CD-ROM drive or DVD-ROM drive appears to be missing after you ...314060 (http://support.microsoft.com/kb/314060/) CD-ROM access is missing and messages cite error code 31, code 32, code 19, or code 39 after you remove ...
support.microsoft.com/kb/320553 - Similar pages
It is more than likely the upper/lower filters again... caused by installing a program which was not compatible.

Method 1: Remove the registry entry
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
Note If you had installed multiple CD-writing software products on your computer, you need to uninstall the software products before you remove the registry keys.1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Class/{4d36e965-e325-11ce-bfc1-08002be10318}
4. On the File menu, click Export.
5. In the File name box, type savedkey, and then click Save.
6. Click the REG_MULTI_SZ data type UpperFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes.

Note If this data type is missing, go to Method 2.
7. Click the REG_MULTI_SZ data type LowerFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes.
8. Quit Registry Editor, and then restart the computer.

Back to the top

Method 2: Replace the existing driver
1. Click Start, and then click Control Panel.
2. If Control Panel is in Category view, click Performance and Maintenance, and then click System.

If Control Panel is in Classic view, double-click System.
3. On the Hardware tab, click Device Manager.

Note In Windows Vista Beta 2, click Device Manager in the left pane. If a dialog box appears that describes permissions, click Continue.
4. Click the drive with the question mark next to it.
5. On the Action menu, click Uninstall. When you are prompted to confirm the removal, click OK.
6. Repeat steps 4 through 5 for any other drives with question marks.
7. On the Action menu, click Scan for hardware changes.
Note If Windows XP cannot locate the driver for your device, the device may not be supported by Windows XP. To see the list of supported devices, see the most recent Windows Hardware Compatibility List (HCL) at the following Microsoft Web site:
http://www.microsoft.com/whdc/hcl/default.mspx (http://www.microsoft.com/whdc/hcl/default.mspx)