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Old 03-26-2007, 11:50 PM
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Thumbs down Vista And Word 2003 Problem


Well, I'm having lots of issues with Vista and am on the verge of going back to XP (or switching to a Mac). But, I'm willing to give this one more try. To cut to the chase, my major problem at this point is that my Word 2003 program constantly crashes. i've tried reinstalling and repairing Word with no luck. Maybe someone here can help.

The error message I get every time is:

Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 11.0.8125.0
Application Timestamp: 45b6910c
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000005
Exception Offset: 00020154
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0d9b
Additional Information 2: 5c920a81e72ed3117be695eebc9e3d21
Additional Information 3: 43b7
Additional Information 4: a6fd6903df9e9c9fe1e03cff6c527e05

Any help is GREATLY appreciated.

Bob Maguire
Ewa Beach, Hawaii

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  #2  
Old 03-27-2007, 01:44 AM
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Have you tried to run word as admin or in compatability mode yet?
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Old 03-27-2007, 02:28 AM
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You did not mention wether you were installing Office from a server or a CD-ROM, so I'm assuming you are installing it from a CD-ROM. Reinstalling the program may not solve the issue unless you remove traces from the previous installtion. When you uninstall, the program leaves certain files in your PC, especially in the registry. When you reinstall, it uses those files again and the problem may continue.

1. Uninstall Ofice then right click Start and select Explore. Go to Program Files and delete any folders containing Office Information.

2. Click Start and type Regedit and click Enter. Go to HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft and delete any entry concerning Microsoft Office.
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Old 03-27-2007, 02:32 AM
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Quote:
Originally Posted by remaguire
Well, I'm having lots of issues with Vista and am on the verge of going back to XP (or switching to a Mac). But, I'm willing to give this one more try. To cut to the chase, my major problem at this point is that my Word 2003 program constantly crashes. i've tried reinstalling and repairing Word with no luck. Maybe someone here can help.

Any help is GREATLY appreciated.

Bob Maguire
Ewa Beach, Hawaii
Welcome remaguie. And, adding to what felix said, you might be more comfortable using a registry cleaner to fix your registry.
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Old 03-27-2007, 05:32 AM
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Just asking? exactly how is Winword.exe spelled,
where is winword.exe installed at...the exact location.
sample: C:\winword.exe or c:\windows\winword.exe

if you do a search for winword how many references do you find and there location(s)..

winword in Office 2003 runs find in my version of Vista (Ultimate).
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Old 03-27-2007, 07:18 AM
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On the lines of registry cleaners... any good ones for vista? For now I'm interested on free ones... ya i know... but cuz I'm not about to spend money on software for a vista that I might not even keep. Vista needs to work for me before I keep dumping money and time into it.
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Old 03-27-2007, 12:16 PM
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Quote:
Originally Posted by remaguire
Well, I'm having lots of issues with Vista and am on the verge of going back to XP (or switching to a Mac). But, I'm willing to give this one more try. To cut to the chase, my major problem at this point is that my Word 2003 program constantly crashes. i've tried reinstalling and repairing Word with no luck. Maybe someone here can help.

The error message I get every time is:

Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 11.0.8125.0
Application Timestamp: 45b6910c
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000005
Exception Offset: 00020154
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0d9b
Additional Information 2: 5c920a81e72ed3117be695eebc9e3d21
Additional Information 3: 43b7
Additional Information 4: a6fd6903df9e9c9fe1e03cff6c527e05

Any help is GREATLY appreciated.

Bob Maguire
Ewa Beach, Hawaii


I am sorry to hear that you are having many problems with Word 2003. I use office 2003 too and I have not had a single problem. Try uninstalling the program, use regedit on the run menu and remove any residual registry keys to do with Microsoft Office 2003.

Then try re-installing office.
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Old 03-27-2007, 03:56 PM
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Quote:
Originally Posted by EBMCS03
On the lines of registry cleaners... any good ones for vista? For now I'm interested on free ones... ya i know... but cuz I'm not about to spend money on software for a vista that I might not even keep. Vista needs to work for me before I keep dumping money and time into it.
http://iobit.com/AdvancedWindowsCarePersonal/index.html
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Old 03-27-2007, 04:53 PM
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Quote:
Originally Posted by felix8406
Thanks I'll try it out. Just hoping running a reg cleaner might clear up some of my problems...
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Old 03-27-2007, 05:13 PM
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It might, but I don't think it will. Registry cleaners delete entries that are corrupted or orphans, but not necessarily the entries that are just sitting there. If there are other files left behind by the setup, a registry cleaner will not delete the register key because it's actually attached to a file. That's why is important to use Windows Explore to delete everything related to a particular program before proceeding with a registry cleaner. Even then it's not a guarantee that you have deleted everything. Going directly to the registry and deleting the key(s) is more effective, but at the same there are risks.
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