Outrageous! I totally lost it! Other Vista Discussions Discuss Outrageous! I totally lost it! in the Windows Vista forums; Get this....So here i am enjoying a lovely uninterpreted Christmas day and at around 4pm-ish i get a phone call from Microsoft regarding my Xbox /Windows Live ID. ...

[ProCookie]

Get this....So here i am enjoying a lovely uninterpreted Christmas day and at around 4pm-ish i get a phone call from Microsoft regarding my Xbox /Windows Live ID.

The Indian fellow had me on the phone for absolutely ages on and off hold and he then hung-up and rang me back!!!! Now im quite placid and its not often i lose my temper but its Christmas day and he rings me up only to tell me "Your tag was suspended and we cant get it back because of YOUR error with a payment method".

I was outraged and i told him "why the hell has it took you almost 2 weeks to get back to me and why are you ringing me on Christmas day!" i also told them that "it was there fault and that im very very annoyed on how i can be took offline and literately robbed of my own money for your mistake"

The guy requested we end the call again whilst he investigated further. So third time lucky! He then rang back and said again "we cant bring back your tag" So i flipped "Why the hell are you ringing me then! and what the hell have you or your team done to help me over the last weeks"

So i think it finally hit home that this is there error. He then apologized and said we are sorry for the mistakes. Anyways it went of for a while with me shouting down the line and then it then dawned on me on that i may have been a bit harsh i mean its not this one guys fault and its Christmas day and hes working......I felt rather guilty and i apologized and he understood my anger.

He offered me a compensation and gave me a years subscription to xbox live gold and 2000 Microsoft points. I was greatfull for his offer and i apologized again and explained that i realize this issue wasn't solely his fault.

He then wished me a very happy Christmas and i wished him a happy Christmas too. I still feel quite guilty about it and i want to ring this guy back and tell him that im not an absolute arse hole

Anywho sorted now! and the reason im posting this is if your in a similar situation remain calm but firm with authority in your voice don't make the same mistake i made and go crazy only to regret it later on.

[Znod]

Good deal. Good point. Yes, persistent politeness pays off. If anger does, then persistent politeness probably would have too. And, you don't have to feel like jerk.

[Snuffy]

Either way, I'm very glad that you got it sorted.

WOW - what a Nice Christmas Present you received.

[felix8406]

I must say one thing, sometimes we do forget that the voice on the other side is just another human being trying to make a living just like anyone else, and that perhaps the screw-up is not their fault. My daughter used to work for customer service and many times she was insulted by callers, even though it wasn't even her fault. One day she came home crying and told me about this guy that insulted her and called her names. It just happened that my daughter knew his daughter from school and knew where she worked. We visited her at work (clothing store) and told her what her father did. She felt bad and apologized for him. Later on we received a call from her dad apologizing as well. My daughter quit her job that same day and I'm glad she did. It was hurting to see her coming home everyday in a sad, depress mood because of all the anger people she confronted throughout the course of the day.

Anyway, I'm glad your issue is resolved and that you are getting a good deal from MS.

[Znod]

Illustrative, but sad, story felix. I am glad she quit too. Me thinks that today's operating modus operandi, especially its dependence and emphasis on technology, leads to a more frustrated and angry society than in prior year's.

Yesterday, at my son's house on Xmas eve, he was doing something for "stress relief"--downloading iTunes, setting up a music library, etc. Well, he works with computers all the time, but, unlike us, he doesn't "fool" with computers. So, the more and more he "relieved stress" the more and more he got stressed. He got in deeper and deeper and started asking me questions. The more I "helped" the more the "stress relief" worked against him because he was not quite up to taking the actions I would suggest. Eventually, he got things to the point his new laptop, which is his work computer, wouldn't start up--which led to more and more stress. I asked if he had a Vista disk. He said he didn't know/think so--that his computer techs don't always provide him with everything he needs. I said, OK, it's a Dell; the disk would be called something like "For the Reinstallation of Operating System." He found it, but had to leave immediately for his workout. Well, it took me about two minutes to straighten things out--repairing startup and making iTunes the default music player for simplicity. I got him the cabling he would need to connect his iPod to his Bose system.

When he got home he was very happy, and has had stress relief ever since. But, goodness, the pressures technology deals to most mortals can make their lives much more stressful. For us, its more like, "oh darn, I have to reinstall my operating system and all my software again."

[Vistanoob]

I totally don't blame you for losing it in view of the recent problems that Microsoft has caused you by their icompetence. Try not to feel guilty and remember that you did apologize. I'm glad it got sorted out finally.

[Buster]

I think did the right thing in the end Its just a shame it took so long to get there But these people work from a script which will only allows them to do so much and then pass you on and the company always make it difficult for you to speak to some one senior so don't feel guilty I am sure like myself and other's you will try a lot harder in future to remember there only doing a job and insist on speaking to someone more senior who can help

[felix8406]

Yes, Ant, don't feel guilty. I know that what I said about my daughter's experience might cause you to think about it a bit more, the person you dealt with might not even remember by now. You apologized to him and he was able to help you out, so I'm sure he feels good about that. Besides, we need those experiences, as experiences is what teaches us to become stronger.

I too had my moments, but have learned from those experiences. Now when I deal with people, I don't see them as different, but as people who have issues just like anyone of us.

I agree with Znod, technology does causes a lot of stress. Sometimes I wonder if our brain is designed to handle all this so call progress. I believe that we are in this world for a reason and that creating this technology is part of a plan, but I often wonder to what purpose.